[PDF.65kb] Foundations of IT Service Management: based on ITIL (English version)

Foundations of IT Service Management: based on ITIL (English version)

[PDF.pk10] Foundations of IT Service Management: based on ITIL (English version)

Foundations of IT Service From Brand: Van Haren Publishing epub
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 | #1744721 in Books |  Van Haren Publishing |  2005-09-15 |  2005-09-15 | Original language:English | PDF # 1 |  9.44 x.54 x6.69l,.0 | File type: PDF | 231 pages

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||15 of 15 people found the following review helpful.| Good and not so good. . .|By Steve T. Young, Sr|The Good: I used this book as THE only major study source to pass the ITIL Foundations and indeed, it has the essentials to pass the exam -I passed with room to spare using only this *plus* a Transcender Practice exam (Oh yeah, and the ITIL chart that sells here for $11.) So, in one way of looking at it, there is a lot of help| |'An excellent preparation tool for basic ITIL certification exams.' --Malcolm Ryder, CA Architect

'No book have I recommended more highly than this. Without exception it's the one book reference to IT Service Management.' --David Messineo, Computer

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is n...

You can specify the type of files you want, for your device.Foundations of IT Service Management: based on ITIL (English version)   |  From Brand: Van Haren Publishing. A good, fresh read, highly recommended.

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