[PDF.66hl] How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series)
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How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series)
Noel Bruton
[PDF.ep09] How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series)
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| #1473019 in Books | Butterworth-Heinemann | 1997-09-01 | Original language:English | PDF # 1 | 9.75 x7.50 x.75l,1.13 | File type: PDF | 240 pages | ||11 of 11 people found the following review helpful.| Packed with great info & an easy read - recommended!!!|By Linda Zarate|This small book contains a wealth of information and advice that is packed into less than 300 pages. It covers an incredibly wide range of topics that help desk professionals need to know. With a relatively low page count and the amount of topics covered the author demonstrates excellent writing skills by|From the Publisher|`This book won't tell you how to get your printer working with your word processor - it's better than that. It tells you how to deploy your Support staff so as to have the best chance of preventing or fixing such problems. If you're in charge
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The `How To' book that every I.T. department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in I.T! This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures ...
You can specify the type of files you want, for your gadget.How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series) | Noel Bruton. I really enjoyed this book and have already told so many people about it!
