[PDF.77yr] IT Services: Costs, Metrics, Benchmarking and Marketing

IT Services: Costs, Metrics, Benchmarking and Marketing

[PDF.oi87] IT Services: Costs, Metrics, Benchmarking and Marketing

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 | #2375856 in Books |  2000-03-20 | Original language:English | PDF # 1 |  9.50 x.73 x7.00l,1.17 | File type: PDF | 208 pages

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||12 of 14 people found the following review helpful.| "Must-reading" for IT pros and consultants!|By Mike Tarrani|This is one of the most important books on IT strategic and tactical planning, service support and service delivery that you can buy. More to the point, the information that this book provides is easily the equivalent of reading a pile of [expensive] Meta Group or GartnerGroup reports on the costs, metrics and tac|From the Back Cover|

|1919E-7

Unleashing the Power of Integrated Service Delivery

Harris Kern's Enterprise Computing Institute Solutions for IT Professionals

Delight

This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and ...

You can specify the type of files you want, for your device.IT Services: Costs, Metrics, Benchmarking and Marketing   |  Anthony Tardugno, Thomas DiPasquale, Robert Matthews. A good, fresh read, highly recommended.

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