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| #4652337 in Books | Nova Vista Publishing | 2006-06-01 | Original language:English | PDF # 1 | 9.06 x.38 x6.25l,.60 | Binding: Perfect Paperback | 111 pages | ||0 of 0 people found the following review helpful.| Five Stars|By Robert H Mobley|It was exactly what I wanted.|About the Author|
Nova Vista Publishing Best Practices Editors are a group of executives, managers, consultants and business writers who team up from time to time to examine remarkable business transformation stories in human terms, using real business cases
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
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