[PDF.07sf] Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
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Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Randy A. Steinberg
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| #574011 in Books | 2013-12-27 | 2013-12-27 | Original language:English | PDF # 1 | 9.00 x.65 x6.00l,.85 | File type: PDF | 288 pages||0 of 0 people found the following review helpful.| Great Book|By ChasR|I've purchased all the books from Randy Steinberg. They are very practical and useful. They are well written and easy to comprehend. On Servicing ITSM, this is a great book. It may not apply directly to your services or products but you can easily adapt.|0 of 0 people found the following review helpful.| like Implementing and|About the Author|Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book, published worldwide. Passionate about gamechanging management practices within the I
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT suppor...
You easily download any file type for your device.Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them | Randy A. Steinberg. Which are the reasons I like to read books. Great story by a great author.
