[PDF.21uw] The Service Catalog (Best Practice (Van Haren Publishing))
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The Service Catalog (Best Practice (Van Haren Publishing))
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[PDF.vu98] The Service Catalog (Best Practice (Van Haren Publishing))
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| #1471652 in Books | 2010-03-05 | Original language:English | PDF # 1 | 9.44 x.40 x6.69l,.84 | File type: PDF | 1 pages||7 of 8 people found the following review helpful.| Solid practical advice on implementing a Service catalog in the enterprise|By RC|The book has the practical examples, diagrams and other visualizations which makes going from ITIL theory to practice easier to understand. You should skip the book "Servicing ITIL" by Steinberg and grab this book and the "Defining IT Success through the Service Catalog" by DuMoulin, Flores a||ITSM Practitioners and Program Sponsors alike must add this practical, highly instructional book to their ITSM toolkit, especially for succeeding with the cornerstone of business to IT alignment - the Service Catalog --Steve Loftness, Sundoya, Inc.
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organiz...
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