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Top 25 Service Management KPIs of 2011-2012

The KPI Institute




[PDF.iz04] Top 25 Service Management KPIs of 2011-2012

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 | #8128763 in Books |  2013-04-18 | Original language:English | PDF # 1 |  11.00 x.18 x8.50l,.44 | File type: PDF | 76 pages

||About the Author|The KPI Institute is a leading authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and manage with KPIs.

The "Top 25 Service Management KPIs of 2011-2012" report provides insights into the state of IT service management performance measurement today by listing and analyzing the most visited KPIs for this functional area on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and addition...

You can specify the type of files you want, for your gadget.Top 25 Service Management KPIs of 2011-2012   |  The KPI Institute. Just read it with an open mind because none of us really know.

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