[PDF.73kd] A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
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A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
Donna Knapp
[PDF.le33] A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
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| #1111369 in Books | 2010-03-15 | Ingredients: Example Ingredients | Original language:English | PDF # 1 | .90 x7.30 x9.10l,1.65 | File type: PDF | 512 pages||1 of 1 people found the following review helpful.| i was forced to read this|By Robinsonswife|I didn't enjoy this book at all. I haven't met a book I didn't like in all of my life, but this one just took all of my life force and pulled it out of me. The experience was painful. If you are a professor don't subject your students to torture. Choose something else. Sorry Mrs.Knapp, I hope you never find out that I despise||1. Achieving High Customer Satisfaction. 2. Developing Strong Listening and Communication Skills. 3. Winning Telephone Skills. 4. Technical Writing Skills for Support Professionals. 5. Handling Difficult Customer Situations. 6. Solving and Preventing Problems.
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorpo...
You easily download any file type for your device.A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) | Donna Knapp. I was recommended this book by a dear friend of mine.
