[PDF.12gc] ITIL Service Operation (Best Management Practices)

ITIL Service Operation (Best Management Practices)

[PDF.tv08] ITIL Service Operation (Best Management Practices)

ITIL Service Operation (Best  Randy A. Steinberg epub
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 | #796460 in Books |  imusti |  2011-07-29 | Original language:English | PDF # 1 |  10.96 x.81 x8.32l,3.05 | File type: PDF | 384 pages

 | The Stationery Office

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||0 of 0 people found the following review helpful.| Overpriced|By Sharpie1|I bought this book for one reason - because Global Knowledge recommended it when I took my ITIL Service Capability: Operational Support and Analysis Course and Exam. I didn't need it at all and I aced the exam.

I have it on my desk now at work - and may refer to it from time to time - but $150? Please.|0 of 0 people found the following revi| |The revisions have streamlined the ST book and better integrated it into the other books in the service lifecycle. Diagrams are now better drawn and better described in corresponding text... On balance, I believe this revision will improve the overall readabil

By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including cla...

You easily download any file type for your device.ITIL Service Operation (Best Management Practices)   |  Randy A. Steinberg. A good, fresh read, highly recommended.

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