[PDF.40kb] Effective IT Service Management: To ITIL and Beyond!

Effective IT Service Management: To ITIL and Beyond!

[PDF.wy44] Effective IT Service Management: To ITIL and Beyond!

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 | #2159802 in Books |  Springer |  2007-09-03 | Original language:English | PDF # 1 |  9.21 x.88 x6.14l,1.74 | File type: PDF | 342 pages

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||3 of 3 people found the following review helpful.| Good, practical advise.|By John Chapin|This book is written in a direct, simple style that makes it very useful. The diagrams are ok, but it is the books prose which is really the value here. I've used a Visible Ops book and another by Pink Elephant, but I keep coming back to Rob Addy's book, and always get good advise.
The level of detail strikes a good balance, and I f| ||From the reviews: |"By identifying and clarifying ambiguities within the ITIL framework, Rob distinguishes himself from the Kool-Aid peddlers and proves that he is a real contributor to the wider ITSM debate." - Charles Betz, Author "Architecture and

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

You can specify the type of files you want, for your device.Effective IT Service Management: To ITIL and Beyond!   |  Rob Addy.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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