[PDF.90ie] Running an Effective Help Desk, 2nd Edition

Running an Effective Help Desk, 2nd Edition

[PDF.uh83] Running an Effective Help Desk, 2nd Edition

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 | #733594 in Books |  1998-03-13 | Original language:English | PDF # 1 |  9.20 x1.02 x7.46l,1.77 | File type: PDF | 464 pages

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||0 of 0 people found the following review helpful.| Valuable|By stefan waibel|The book has been on the market for a while and provides valuable information. But it saying that, the times are changing, and a book about a helpdesk without mentioning ITIL has limited value. For example the title, the term helpdesk is really superseded by service desk in this day and age. But still, the author is clearly an expert in service desk|From Library Journal|Czegel covers all aspects of help-desk design and implementation: staffing, training, evaluation, problem resolution, tracking, marketing, and outsourcing. She covers traditional help desks with telephones and the new help desk on the Intern

The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

This book is for you if you are:
* A business manager charged with researching, planning, and setting up a Help Desk in your organization
* An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
* A Help Desk man...

You can specify the type of files you want, for your device.Running an Effective Help Desk, 2nd Edition   |  Barbara Czegel. I was recommended this book by a dear friend of mine.

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